NDHIN's Electronic Authorized User Agreement is being rolled out across the NDHIN landscape. The paper process involves printing, completing, scanning, and emailing and it also generates issues that cause delays and mistakes. NDHIN is happy to switch to an electronic process that significantly reduces the delays and mistakes; transforming the AUA process into simple and easy steps.
Instructional Video
In the next two months, NDHIN Participant Granting Authorities will be provided the eAUA link to distribute to their personnel who require NDHIN access. Please watch the instructional video detailing the process and review instruction documents for both the granting authority and the user.
NDHIN created two sets of instructions as participants communicated their need for two different eAUA workflows. They are below.
The other document needed for this process is the email script that the granting authority provides to new users. The script will have the link for the eAUA as well as the instructions to include the granting authority name and email at a specific step in the electronic workflow.
What happens once the eAUA is signed?
The process should take 5 - 6 business days, but sometimes it takes up to 10 business days. If you have concerns about the status of your eAUA, please contact the NDHIN Help Desk at (844) 335-6253 ext. 1, or NDHINSupport@koblegroup.com.